Knowledge sharing validates continuity within organizations. Each member of the company sharing their expertise and insights with others ensures that no critical knowledge is lost when they leave or retire and that a culture of continuous learning and innovation is fostered. 

This promotes smoother succession planning and minimizes the impact of talent turnover on the operations of the company.

At Marketrotters, we help companies strive for effective knowledge sharing using collaborative platforms, organizing knowledge-sharing sessions or workshops, establishing mentoring programs, recognizing and rewarding knowledge-sharing behaviors, and integrating knowledge-sharing into performance management systems.


A suitable and professional system is always needed to consolidate and organize data and knowledge.

We help create a logical hierarchy and structure to organize information while encouraging members of the teams to contribute and share their learnings within the centralized system, which fosters a culture of collaboration and provides training and support to facilitate adoption.

Centralizing information requires commitment, continuous improvement, and the active participation of each and every member of the company to ensure the system remains relevant, user-friendly, and aligned with the evolving needs of the organization.


Evaluating processes in a company is essential to identify areas of improvement, optimize efficiency and drive organizational success. Effective management of processes and flows requires clear definitions, strong communication, constant collaboration, and continuous evaluation and improvement.

Strategic planning process

The strategic planning process sets the direction and goals of the company. 

It involves analyzing the external environment, assessing internal capabilities, and defining a clear vision and mission for the organization. This process also includes identifying strategic objectives, developing action plans, and allocating resources to achieve those objectives. 

Implementing these processes helps align the entire organization towards common goals, ensures effective execution, and supports long-term sustainability and growth.

Customer satisfaction process

Processes that involve customer interaction and service delivery are critical for customer satisfaction. 

This includes processes related to sales, customer support, order fulfillment, delivery, and post-sales services. These processes aim to provide a positive customer experience and meet customer expectations.

They provide a roadmap for the growth of the company, helps prioritize initiatives, and ensures alignment across the different departments and teams.

Operational process management

This process includes functions such as production, service delivery, supply chain management, quality control, and customer support. 

It is crucial to establish clear operational processes that define standard operating procedures, establish quality standards, and ensure efficient resource allocation. 

Effective operational process management allows the company to deliver products or services consistently, meet customer expectations, optimize efficiency, and manage costs.

People management process

The process of attracting, selecting, and managing talent is vital to build a skilled and motivated workforce. 

It involves defining job roles and descriptions, sourcing candidates, conducting interviews, and onboarding new employees. Additionally, talent management processes include performance evaluation, training and development, career planning, and succession planning. 

Establishing robust talent acquisition and management processes ensures that the company has the right people with the right skills in the right roles, empowering employee engagement, productivity, and long-term success.


Keeping a social and technology watch in companies is crucial for staying informed, identifying opportunities and threats, encouraging innovation, enhancing decision-making, anticipating customer needs, and maintaining competitiveness. 

We help companies adapt to changing market conditions, leverage emerging technologies, and deliver value to customers in a rapidly evolving business environment.

Circular economy

A strong global trend, directly linked to the climate change we induced, is the concept of circular economy. It promotes a shift from linear economy to circular economy.

Circular economy aims to minimize waste, keep resources in use for as long as possible, and regenerate natural systems. 

At Marketrotters:

Environmental, Social, and corporate Governance

ESG stands for Environmental, Social, and Governance. It is a set of criteria used to assess the sustainability and ethical impact of operations in a company. They are increasingly important for investors, stakeholders, and consumers who are concerned about the long-term impact of businesses on the environment, society, and governance practices.

We help companies with ESG practices and advise them through their  implementation: 

Sustainable Development Goals

The Sustainable Development Goals (SDGs) are a set of 17 global goals established by the United Nations in 2015. The SDGs aim to address various social, economic, and environmental challenges and create a more sustainable and equitable world by the year 2030. 

End poverty in all its forms and dimensions, and ensure social protection for the poor and vulnerable.

Achieve food security, improve nutrition, and promote sustainable agriculture.

Ensure healthy lives and promote well-being for all at all ages.

Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all.

Achieve gender equality and empower all women and girls.

Ensure availability and sustainable management of water and sanitation for all.

Ensure access to affordable, reliable, sustainable, and modern energy for all.

Promote sustained, inclusive, and sustainable economic growth, full and productive employment, and decent work for all.

Build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation.

Reduce inequality within and among countries.

Make cities and human settlements inclusive, safe, resilient, and sustainable.

Ensure sustainable consumption and production patterns.

Take urgent action to combat climate change and its impacts.

Conserve and sustainably use the oceans, seas, and marine resources for sustainable development.

Protect, restore, and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt biodiversity loss.

Promote peaceful and inclusive societies for sustainable development, provide access to justice for all, and build effective, accountable, and inclusive institutions at all levels.

Strengthen the means of implementation and revitalize the global partnership for sustainable development.

To help implement the SDGs in companies, it is essential to align business strategies and operations with the relevant goals. 

We can achieve them by integrating sustainable practices into core business activities, setting targets and indicators to measure progress, collaborating with stakeholders, reporting on sustainability performance, and contributing to partnerships and initiatives that advance the SDGs at a local and global level.


Marketrotters SRL214, Avenue de la Gare4460 BiersetBelgium
TVA: BE0691.650.679IBAN: BE75068909852751BIC: GKCCBEBB
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